The working vocabulary

The terms. In human terms.

A practical glossary for medical billing learners and working teams. Each definition leads to the workflow that gives it context.

32 terms

Accounts receivable (A/R)

Amounts recorded as outstanding for services. An aging report groups those balances by elapsed time using the report’s defined starting date.

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Adjudication

A payer’s processing of a claim to determine its disposition, payment and adjustments under the applicable rules.

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Adjusted collection rate

Payments net of credits divided by charges after approved contractual adjustments, expressed as a percentage.

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Aging

A view of outstanding balances organized by elapsed time. Always check whether the report ages from service, billing or another date.

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Appeal

A request to review an adverse determination through the applicable payer or program process. The required route, evidence and deadline depend on the context.

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Authorization

A payer or program approval required for some services. Track what was approved and its scope; approval alone does not resolve every payment condition.

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Charge capture

The workflow that records billable services and supplies from the documented encounter for further coding and billing review.

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Claim adjustment reason code (CARC)

A standardized code explaining why a payment or adjustment differs from the amount billed. Read it with the remittance’s group and remark information.

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Claim rejection

A claim or transaction that fails an acceptance or processing requirement. Investigate the response before choosing a correction or resubmission.

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Clean claim

A claim meeting the applicable completeness and processing requirements. Operational clean-claim metrics differ, so state the definition used.

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Clearinghouse

An intermediary in electronic healthcare transactions that can translate, check and route claims or other exchanges.

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Contractual adjustment

An adjustment arising from the payment terms of an applicable payer agreement. Keep it separate from other write-offs when measuring collections.

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CPT

Current Procedural Terminology, the AMA’s code set for reporting medical services and procedures. Consult the current authorized reference for code-specific decisions.

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Credentialing

Review and verification of a healthcare professional’s qualifications. Track payer enrollment and contracting as related but distinct processes.

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Denial

An adverse adjudication decision concerning a claim or service. Use the complete payer response to establish the cause and available next steps.

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Electronic data interchange (EDI)

Structured electronic exchange of business information, including healthcare eligibility, claim and payment transactions.

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Electronic funds transfer (EFT)

The electronic movement of funds. The payment needs to be associated with the relevant remittance for reconciliation.

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Electronic remittance advice (ERA)

Electronic information explaining a payer’s claim payments and adjustments. It supports posting and investigation but is separate from the funds transfer.

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Eligibility verification

Checking coverage and benefit information for the relevant patient, plan and date. Use the response within the context of the planned service.

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First-pass acceptance

The share of initial submissions accepted without a correction at a specified processing stage. State the stage and denominator when reporting it.

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Gross vs. net

Gross values precede defined reductions; net values reflect those reductions. Specify the adjustments included before combining financial inputs.

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Handoff

Transfer of work between people or teams. A useful handoff preserves the context, the next action, the owner and the due date.

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Key performance indicator (KPI)

A defined measure used to monitor a process or result. Its source, population, timing and intended management decision should be explicit.

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Medicare Administrative Contractor (MAC)

A contractor administering specified Original Medicare functions in a jurisdiction. Identify the relevant contractor for the provider and question.

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Net days in A/R

Net patient receivables divided by average daily net patient service revenue. Keep the numerator and denominator on the same net basis.

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Payer enrollment

The process of establishing a provider’s billing participation or record with a payer or program, subject to its requirements and effective approval.

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Payment posting

Recording payments and adjustments against the appropriate accounts, with reconciliation to the remittance and related funds.

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Remittance advice remark code (RARC)

A standardized remark adding explanation about a claim adjustment or remittance processing. Read it alongside the other response information.

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Revenue cycle management (RCM)

The connected work that carries a healthcare encounter from patient access and documentation through billing, payment and account resolution.

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Root-cause review

Investigation of the conditions producing a recurring problem, with a practical corrective action and a later check for recurrence.

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Timely filing

The applicable deadline for submitting a claim or related action. Verify the current payer or program requirements and retain the required evidence.

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Work queue

A group of accounts organized around an actionable responsibility or status, with a clear entry condition, owner and completion condition.

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